Return Policy

Please log in into your user account and make the corresponding changes related with returns under your Manage Subscription portal. 

    RETURN FEE

    RENTER

    FREE

    Renter subscription covers the shipping and return of the clothing items up to once a month in each direction.

    Generally the returns are shipped by using the same method as when clothing was delivered: DPD parcel machine or courier. See more below:

    LENDER

    9,90 € / PER DELIVERY

    The lender may recall some or all of the clothing items at any time by sending an e-mail to the@rewear.company

    The preparation of the returns owned by the lender may take up to 5 business days in case the requested items are at TRC warehouse and not currently rented out.

    The Rewear Company OÜ

    Return Policy

    SWAPPING CLOTHING ITEMS

    If the renter wishes to return some or all of the clothing items in order to exchange them for new ones, the renter must log into their user account and make the corresponding changes in their subscription at least 5 business days before the start of the next rental month:

    1. Indicate the items the renter wishes to return;
    2. Enter the items the renter wishes to order instead;
    3. Update the subscription.

    TRC will ship the ordered clothing items to the renter within 2 business days after the notification deadline.

    The renter will ascertain the suitability of the ordered clothing items.  If the renter wishes to return any of the ordered items, they must mark them as to be returned under Manage Subscription and update the subscription.

    When ascertaining the suitability of the ordered items, the renter will handle and use the items only as they would normally be allowed to do at a physical store. If the items have been used for other purposes or show signs of use, TRC reserves the right to charge one month’s rental fee for the items and add it to the subscription.

    All returned clothing items (both those that have been worn and those deemed unsuitable) must be packed in the same reusable packaging in which the new items were delivered or in the bag provided for returns, to which the included shipping card must then be affixed, and returned to TRC by the last day of the period.

    If the renter fails to return the clothing items to TRC by the last day of the period or fails to inform TRC in writing by e-mail at the@rewear.company by the last day of the period that the items may be delayed for a few days, then TRC will also charge the renter the rental fee for the unreturned items for the next rental period.

    Any clothing items that are part of a set must be returned together.  If the renter fails to return items that are part of a set together, they must continue paying the rental fee for the whole set until that set has been returned.

    In the event that the renter does not receive the ordered clothing items, the items do not match the description posted on the marketplace (wrong size, brand, etc.), or the items have significant defects which are not listed in the product description on the marketplace, the renter must inform TRC by e-mail at the@rewear.company as soon as possible, but no later than 48 hours after receipt of the items, in order to prevent any possible claims from TRC in the future.

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    CANCELLING SUBSCRIPTION

    If the renter wishes to cancel the subscription starting from the next period, they must log in to their user account, cancel the subscription at least 5 business days before the end of the period, and return all of the clothing items to the marketplace by the last business day of the period.

    If the renter fails to return the clothing items to TRC by the last day of the period or fails to inform TRC in writing by e-mail at the@rewear.company by the last day of the period that the items may be delayed for a few days, then the subscription will not be cancelled.

    If the renter fails to return the clothing items to TRC by the last day of the period, fails to respond to reminders sent by TRC, and gives TRC reason to believe that the renter is committing fraud or another offence, then TRC has the right to terminate the agreement and charge the renter’s credit card for the cost of replacing the items. The costs will be determined by TRC at its own discretion.

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    WITHDRAWAL FROM SUBSCRIPTIONS

    The renter has the right to withdraw from their subscription, in whole or in part, without disclosing the reason, within 14 calendar days after receipt of the first order and to receive a refund of the fee paid for the subscription, subject to the following conditions:

    1. The renter fills out the withdrawal form (in estonian).

    2. The renter returns the clothing items indicated in the withdrawal form to the marketplace.

    3. The renter bears the costs related to the returning of the clothing items.

    4. The returned clothing items are unused, clean, and intact, and during the ascertaining of the suitability of the items, the renter has only handled them as they would normally be allowed to do at a physical store.

    If the clothing items have been used for any other purposes or show signs of use, the marketplace reserves the right to charge one month’s rental fee for the items.

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    REFUND POLICY

    The renter can withdraw from their subscription under their user account before the first order has been shipped by The Rewear Company to the renter and receive a full refund of the payment made.

    The Rewear Company will refund the renter the fee charged for the clothing items within 14 days after receipt of the returned items.

    See also our Shipping Policy and Terms of Service for more details. 

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