How to Manage Subscription?

Start a subscription

Create a User Account and go to the checkout to make your 1st recurring order. The Manage Subscription button can be found: (1) on the order confirmation page at checkout, (2) from your new order confirmation e-mail (this magic link works only 7 days) and (3) under your User Account.

Manage subscription

Click on the Manage Subscription and then See more details button to view and update your order. From there you're able to swap products, delete a product, add a new product, change your shipping address, apply a discount code, view upcoming orders, update payment data, add an order note & pause or cancel your subscription.

Swap product

Open the Manage Subscription portal and click on Swap product next to the product if you want to return a selected item and rent something else instead. Swap product allows you to quickly do multiple actions with one click. You will get a confirmation e-mail too.

Delete product

Click on the rubbish bin icon on the right side of the product you want to delete. Please also note that the delete icon is only available if you're subscribing to more than 1 product.

Add a product

Firstly, explore our website's Product Catalogue and copy the name of the product you'd like to have. Then open the Manage Subscription portal, look for the Add to order section's search field Search a product to add and paste the product's name there. If adding is successful you'll see a confirmation message and receive a confirmation e-mail. You're able to see the new product(s) and your next payment date from your Upcoming Orders section.

Pause & Cancel subscription

For pausing, click on the button Pause Subscription. For cancelling, click on the button Cancel Subscription. Please note that you are able to resume a paused subscription but can not activate a cancelled subscription. If you cancel your subscription by mistake then please let us know and we can activate it for you. You'll get a confirmation e-mail right after.

Apply discount code

Find the section Add Discount Codes. You can add and remove your discount code from there by clicking on the Apply button.

Upcoming orders & Payments details

Find the section Upcoming Order and Scheduled Order in the upper line of your subscription portal. Open it and you'll be able to see more info. 

In the next section Payment Details, you're able to update your credit card information by clicking on Edit Payment. Read our Privacy Policy to know what we're doing to protect your data. You'll get a confirmation email after changing your payment details. 

Add order note before the next payment date

Inside Manage Subscription portal find the section called Order Note. You can write, change and remove your order note by clicking on the Update link. Please bear in mind that we won't be notified. On urgent matters please contact our customer service.

Change shipping address

Find the section Product Shipping Info and then click on Edit to change your shipping address. You'll get a confirmation e-mail after changing your shipping address.

Returning clothes

Please log in into your user account and make the corresponding changes related with returns under your Manage Subscription portal. We'll then contact you shortly.

In case you want to return all items and cancel your subscription, we'd require you to fill out the withdrawal form. See also the Return Policy.

Please feel free to contact us if you have any further questions or you need our help with managing your subscription. We're here to help you!

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