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How to Manage Subscription?

Start a subscription

Create a User Account and go to the checkout to make your 1st recurring order. The Manage Subscription button can be found: (1) on the order confirmation page at checkout, (2) from your new order confirmation e-mail (this magic link works only 7 days) and (3) under your User Account.

Manage subscription

Click on the Manage Subscription and then See more details button to view and change your order. From there you're able to pause or cancel your subscription, add an additional product, delete a product, change your shipping address, apply a discount code, view upcoming orders, update payment data and add an order note. Please DO NOT CLICK on the Order Now button unless you want the payment to be taken right now.

Pause or cancel

Open the Manage Subscription portal and click on the button See more details. For pausing, click on the button Pause Subscription. For cancelling, click on the button Cancel Subscription. You'll get a confirmation e-mail right after.

Delete product

Click on the rubbish bin icon on the right side of the product you want to delete. Please also note that the delete icon is only available if you're subscribing to more than 1 product.

Add new product

Click on the upper link Add product or search products by writing a product name inside the search box Search a product to add. Then click Add for the selected item. If adding is successful you'll see a confirmation message Your contract has been updated successfully. You're able to see the new product(s) and your next payment date from your Upcoming Orders section.

Change shipping address

Find the section Product Shipping Info and then click on Edit to change your shipping address. You'll get a confirmation e-mail after changing your shipping address.

Apply discount code

Find the section Add Discount Codes. You can add and remove your discount code from there by clicking on the Apply button.

Upcoming orders & Payments details

Find the section Upcoming Order and Scheduled Order in the upper line of your subscription portal. Open it and you'll be able to see more info. 

In the next section Payment Details, you're able to update your credit card information by clicking on Edit Payment. Read our Privacy Policy to know what we're doing to protect your data. You'll get a confirmation email after changing your payment details. 

Add order note before the next payment date

Inside Manage Subscription portal find the section called Order Note. You can write, change and remove your order note by clicking on the Update link. Please bear in mind that we won't be notified. On urgent matters please contact our customer service.

Returning clothes

Please log in into your user account and make the corresponding changes related with returns under your Manage Subscription portal.

Please note that if you'd like to receive new garments from the same courier who comes to pick up your returns then you'll firstly need to add new product(s) and then delete the product(s) that you want to return under your active subscription contract. We'll then contact you to agree on a delivery date/time.

In case you want to return all items and cancel your subscription, we'd require you to fill out the withdrawal form. See also the Return Policy.

Please feel free to contact us if you have any further questions or you need our help with managing your subscription. We're here to help you!

Our email: the@rewear.company

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