Accidental damage, such as stains, lost buttons, broken zippers, ripped seams, or holes that are reasonably repairable, is covered by our clothing insurance that is included in the monthly shipping & service fee. See more details below:
Use of Clothing Items
The Rewear Company (TRC) cleans all clothing items in accordance with its care instructions prior to delivery to the renter.
The renter agrees to use the clothing items at their own risk; to re-clean the items if necessary due to, for example, any special health needs, etc. of the child who will be wearing the items; and to refrain from submitting complaints to the marketplace in connection with any health problems related to the use of the items.
The renter will take good care of all of the clothing items in their possession and will make every effort to preserve the value of the items.
The renter will return the clothing items to TRC in a condition that corresponds to the use of the items in accordance with the agreement.
The renter cannot be held liable for normal wear and tear associated with the normal use of the clothing items. Normal wear and tear means a deterioration of quality during the intended use or storage of the clothing items without intentional or accidental damage to the items. Normal wear and tear includes, for example, pilling, seams coming undone, and buttons falling off (but not becoming lost) during use and washing, as well as signs of light wear and tear on the fabric due to wearing or washing, etc.
Accidental damage, such as stains, lost buttons, broken zippers, ripped seams, or holes that are reasonably repairable, is covered by the clothing insurance included in the shipping and service fee.
The renter is liable for the destruction of, loss of, theft of, and other damage (except normal wear and tear) to the clothing items while the items are in their possession, and agrees to compensate TRC for the costs associated with the repair or replacement of the items if necessary. The costs will be determined by TRC at its own discretion, but will not exceed the market price corresponding to the condition of the items at the time that they are rented out.
The renter is permitted to perform minor maintenance and repairs. For example, the renter may sew up small holes or seams that have come undone, in order to prevent the hole from getting bigger; or, if the item becomes stained, the renter may treat the stain with a suitable stain remover as quickly as possible and wash the item, in order to prevent the stain from penetrating deeper into the fabric. Such maintenance and repairs are carried out by the renter at their own risk and expense.
The renter is prohibited from carrying out any more complex maintenance or repairs which could alter the appearance or the design of the clothing items in any way. In addition, the renter is prohibited from removing labels from the clothing items. More complex maintenance and repairs include, for example, patching holes worn into the knees, mending worn collars, sleeves, or pant legs, and replacing edgings or zippers.
Wear and tear of or damage to the clothing items that occurs while the items are in the possession of the renter does not constitute grounds for seeking a reduction of the rental fee, compensation for the damage, or any other legal remedy. If the renter no longer wishes to use the clothing items for whatever reason, they may terminate the rental agreement.